Warranty Request

Complete this form to request to return a faulty product under warranty.

If your product is not faulty and you would like to request a change of mind return, please click here instead.

Some warranty claims must be made directly with supplier, we cannot submit them on your behalf. Click on the brand below to submit a claim. If you don't see your brand below, please scroll down and fill out our warranty claim form.

Suunto    -     Hydrapak     -      Polar

Once you submit a Warranty Request, we will contact you within 1-3 business days to confirm the next step or request further information. Please do not post the item until you have received a Returns Merchandise Authorisation (RMA) number from our Returns Team.


Full Name on Order *
Your email address *
(We will use this email to communicate with you about the warranty)
Order/Invoice Number *
(Found in the top right corner of your paper invoice, or in the subject line of your email confirmation)
Purchase Date *
Product Name *
Reason for Warranty Claim*
What troubleshooting have you tried already?*
Serial Number (electronics only)
Approximately how much had you used the product before you noticed this issue? (in kms for shoes, uses or months for other products)
Preferred Resolution *
If you would like a replacement or exchange, please confirm your shipping address (including post code)
Please upload an image of the problem if possible.
Unfortunately we can only accept one photo here, please reply to your confirmation email if you would like to include more images.
Message (optional)