Placing an order
Processing and delivery
Yes, we have one store in Milton, QLD. It's open to the public, and most of our stock is available to view, try on and purchase in store. If you choose 'Click and Collect' as your shipping option for an online order, the stock will be picked and held for you in our store. The address and opening hours can be found here.
Yes we do, provided the product is in original, resaleable condition. You can view our full policy and start a return here.
Shopping online without trying products on can be tricky. For years, we have offered a service of sending out two pairs of shoes and including a return satchel for the one that doesn't fit, called 'Try 2 Sizes'. We had great feedback on this system, but we thought, why stop with shoes? Why not 'Try 2 Anything'?
For a small fee, we'll include a prepaid return label with your order so you can try on shoes, packs, etc and send back anything you decide against. You can see more details and get started on our Try 2 Anything page.
Unfortunately we can't offer Try 2 Anything for shipping addresses outside of Australia yet.
We know the feeling! That's why we have a Shoe Advisor, which can suggest the best shoes for you in just a few questions. Try it out here!
Our website features live stock statuses (just select your item and you will see the number in stock above the 'Add to Cart' button), and we aim to keep frequently-selling items in stock at all times, so that your order can be delivered to you as quickly as possible. In the event that an item you order is out of stock, we will contact you within one business day to advise the likely delivery delay. In this unlikely event, you will have the option to cancel for a full refund, or wait for the item to come into stock.
Sometimes even our most popular products sell out before we can restock. We restock frequently, so the best way to get stock as soon as it comes in is to subscribe to stock updates by clicking 'Email me when back in Stock'.
Some products can't be restocked, either because our supplier is out of stock, we can't source stock frequently enough or the line is discontinued. If your heart is set on an item that is Out of Stock, you can contact us to find out when the product is coming back, or if there are any similar products you should consider.
Payment can be made by any of the following:
- Credit card (MasterCard, Visa or American Express) securely processed by the EWay payment gateway.
- PayPal (from your PayPal balance, credit card or bank account)
- Direct Deposit (please note we are unable to ship orders until direct deposit payments have cleared, which may delay your order by 1-2 days)
- Afterpay, ZipPay and ZipMoney (see next question for more details)
- Purchase Order (approved organisations/government departments only. Please contact us for more information.)
Yes, you can! We have partnered with two great Buy Now, Pay Later companies to offer flexible payments for Australian customers over a large range of order values. If your order is between $80 and $1500, we offer Afterpay. For orders between $80 and $3000, we offer Zip. Please see our Afterpay information page and ZipPay and Zipmoney information page for terms and conditions. Please note Afterpay and Zip are 3rd parties, we cannot influence their financial decisions or process payments with Afterpay or Zip outside the website checkout. As a result, we are not able to offer Afterpay or Zip on Special Orders or Price Matches.
Wildfire Sports & Trek is happy to provide discounted pricing on larger buys (generally 4 or more of a single item). For a quote, please email us at email@example.com with the following details; product, colour/size/other variation, qty, your location and shipping preferences. Please note that large or commercial orders are not refundable.
Orders placed with Wildfire Sports & Trek are processed in a matter of hours so that you can get your items as soon as possible. Please contact us immediately if you wish to cancel or change your order. Once an order has been dispatched, we can no longer change it, it is then subject to the change of minds returns policy.
Some orders, generally high value or international orders, need to be approved by a manager before being sent out. This does not generally delay the order, and we will contact you if there are any problems or any further information is required.
Please see our shipping and delivery page for delivery estimates. Please note all shipping times are estimates only, and can be affected by a number of factors beyond our control, and as a result, we are not able to guarantee how long an order will take to reach you.
Yes, we do! What we can ship to you and for how much depends on your location.
New Zealand: We can ship you anything except very heavy or bulky items like the Wahoo Kickr and products we are only allowed to sell in Australia (like Asics and KTI). Just process your order through the checkout as usual, GST will be removed from the purchase price once you select your country.
Outside of Australia/New Zealand: We can ship most products to you, excluding electronics, heavy/bulky products and select Australia-only brands. You'll be charged $18 shipping in the checkout, if the shipping cost ends up more than this we will contact you to arrange payment of the difference. We can estimate shipping costs for you before you place an order, just contact us with the items you would like to purchase and your shipping address.
All prices listed are in Australian dollars (unless otherwise specfied) and include 10% GST (Goods & Services Tax) where applicable. While great care is taken to ensure accuracy of all prices and descriptions, Wildfire Sports & Trek reserves the right to correct errors or misprints and adjust prices accordingly. If your delivery address is outside of Australia, the GST will be removed once you enter your delivery address at the checkout.