Shipping and Delivery
COVID-19 UPDATE: The recent increase in online order volumes, border closures, decrease in available air cargo space and social distancing requirements within sorting facilities are causing delays with all carriers. This should not affect your delivery beyond taking a few extra days than you might expect at other times. Rest assured that all our staff and couriers are working hard to make sure you receive your purchases as soon as possible.
Standard Shipping (AU/NZ) – FREE on orders over $80 and $9.95 on orders under $80. In stock orders are dispatched within 1 business day. Delivery times in the table below.
Select ‘Standard Shipping – Auspost Only’ if you would prefer your parcel is sent with Auspost. Otherwise it will be shipped with any of our available carriers. Auspost Only shipping is not available on some very heavy/bulky orders.
Express Shipping (AU/NZ) – Need it faster? Express Shipping is available for $15. Express Shipping is not available on heavy/bulky orders. In stock orders placed before midday on business days are usually dispatched same day (otherwise within 1 business day). Delivery times in the table below.
Click and Collect – Shop online and collect in our Milton, Brisbane store, free for all orders. Orders for in stock products are usually ready within 2 hours (during opening hours). Click here for address and opening hours.
International Shipping – Due to long delays on International Shipping, we are not currently shipping outside of Australia/New Zealand.
Tracking: All our parcels are sent with tracking. You will receive a dispatch notification with tracking details via email once your parcel has been dispatched.
We can ship to a PO Box, PO Box Plus or Parcel Locker address (some exclusions apply for certain heavy or high value items). We may contact you via email for an alternative delivery address if your order is not able to be shipped to your supplied address for any reason.
Authority to Leave: By default, we send parcels with ‘Signature Required’. By indicating that a signature is not required in the checkout, you authorise the delivery driver to leave your parcel unattended at your shipping address and you take full responsibility for the parcel once it is scanned as delivered. We are unable to pursue any claims for lost items once the parcel is scanned as delivered.
Preorder items: The expected date displayed on the product page and in the cart is when we expect more stock to arrive in our warehouse. These items will be dispatched immediately once they arrive at our warehouse. If the date changes, we will let you know as soon as possible. Please note preorder dates are often subject to change by the brands. We do our best to get orders to customers ASAP but the exact release date is beyond our control.
Delivery Times (once dispatched)
Please also refer to our COVID-19 announcement RE shipping delays at the top of this page.
|Brisbane/SEQ||1 - 2 business days||Next business day|
|Other Australian Metropolitan areas||Metro NSW/VIC/ACT/SA: 2 - 5 business days
Metro Perth: 4 - 7 business days
|1 - 2 business days within Express Post Network|
|Australian Regional/Rural areas||QLD Regional: 2 - 3 business days
NSW/VIC/SA Regional: 3 - 7 business days
NT/WA Regional: 7 - 10 business days
|1 - 3 business days faster than Standard Shipping|
|New Zealand||3 - 7 business days||2 - 5 business days|
Heavy products (bike trainers/large packs/etc.) may take an additional 3-5 business days delivery. Some very heavy products are not available for shipping outside Australia.
Order Changes/Redirects: Please contact us immediately if you wish to cancel or change your order as we are unable to modify or cancel orders after they have been dispatched. If you require any address changes, re-directions or re-deliveries, you will need to organise this directly with the delivery company handling your parcel (listed in your dispatch notification). Please note we strongly advise against redirections as they can add significant delays, and we are unable to pursue claims for parcels lost or delayed once redirected by customers.
Lost Parcels: If you have not received your parcel within the estimated delivery time and you are worried that the parcel is missing or significantly delayed, please contact the courier for an update (contact details are available on the tracking page). If you cannot reach them or require further assistance, please contact us and we will help resolve the issue or submit an enquiry with the carrier on your behalf. Please note we must be contacted within 10 business days of the estimated delivery date to submit an enquiry.
Returned Parcels: Packages which are returned to us because they are rejected, unclaimed, or unabled to be delivered, can be reshipped for a $9.95 reshipping fee (for domestic parcels, international reshipping fees may vary) or we can provide a refund less a $19.95 administration fee ($24.95 for international parcels).
Customs Fees: Shipments sent to countries other than Australia are sold exclusive of GST (Australian VAT) and may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please note we are legally required to declare the full value of the goods (not including shipping charges) on all packages shipped internationally. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are not eligible for a refund; we are only able to issue a store credit less any postage costs and returned parcel fees that we have incurred.