Return Request

Complete this form to request to return a product for exchange, credit or refund.

If your product is faulty and you would like to open a warranty claim, please click here instead.

 

Once you submit a Returns Request, we will contact you within 1-3 business days to confirm the next step or request further information. Please do not post the item until you have received a Returns Merchandise Authorisation (RMA) number from our Returns Team.

Full Name on Order *
Your email address *
(We will use this email to communicate with you about the return)
Order/Invoice Number *
(Found in the top right corner of your paper invoice, or in the subject line of your email confirmation)
Purchase Date *
Product Name *
Reason for Return *
Preferred Resolution *
If you would like an exchange, please confirm your shipping address (including post code)
Is the item is original, resaleable condition with all provided packaging and tags? *
Message (optional)