Return Request

Complete this form to request to return a product for exchange, credit or refund.

If your product is faulty and you would like to open a warranty claim, please click here instead.

Once you submit a Returns Request, we will contact you within 1-3 business days to confirm the next step or request further information. Please do not post the item until you have received a Returns Merchandise Authorisation (RMA) number from our Returns Team.

Full Name on Order *

Your email address *
(We will use this email to communicate with you about the return)

Order/Invoice Number *
(Found in the top right corner of your paper invoice, or in the subject line of your email confirmation)

Purchase Date *

Product Name *

Reason for Return *

Preferred Resolution *

If you would like an exchange, please confirm your shipping address (including post code)

Is the item is original, resaleable condition with all provided packaging and tags? *

Message (optional)