We ship with:

Shipping Options

Standard Shipping (AU/NZ) – FREE on orders over $100 and $9.95 on orders under $100. Orders are dispatched within 1 business day. Delivery times in the table below.

Select ‘Standard Shipping – Auspost Only’ if you would prefer your parcel is sent with Auspost. Otherwise it will be shipped with any of our available carriers. Auspost Only shipping is not available on some very heavy/bulky orders.

Express Shipping (AU/NZ) – Need it faster? Express Shipping is available for $15. Express Shipping is not available on heavy/bulky orders. Orders placed before midday on business days are usually dispatched same day (otherwise within 1 business day). Delivery times in the table below.

Click and Collect – Shop online and collect in our Milton, Brisbane store, free for all orders. Orders are usually ready within 2 hours (during opening hours). Click here for address and opening hours.

International Shipping – Due to long delays on International Shipping, we are not currently shipping outside of Australia/New Zealand.

Tracking: All our parcels are sent with tracking. You will receive a dispatch notification with tracking details via email once your parcel has been dispatched.

We can ship to a PO Box, PO Box Plus or Parcel Locker address (some exclusions apply for certain heavy or high value items). We may contact you via email for an alternative delivery address if your order is not able to be shipped to your supplied address for any reason.

Authority to Leave: By default, we send parcels with ‘Authority To Leave’ (ATL). This means you authorise the delivery driver to leave your parcel unattended at your shipping address and you take full responsibility for the parcel once it is scanned as delivered. Please note we are unable to pursue any claims for lost items once the parcel is scanned as delivered. If you instead wish to have the parcel sent with a signature required, please ensure that you deselect the ‘Signature not Required’ checkbox in the checkout.

Delivery Times (once dispatched)

Heavy products (bike trainers/large packs/etc.) may take an additional 3-5 business days delivery. Some very heavy products are not available for shipping outside Australia.

Order Changes/Redirects: Please contact us immediately if you wish to cancel or change your order as we are unable to modify or cancel orders after they have been dispatched. If you require any address changes, re-directions or re-deliveries, you will need to organise this directly with the delivery company handling your parcel (listed in your dispatch notification). Please note we strongly advise against redirections as they can add significant delays, and we are unable to pursue claims for parcels lost or delayed once redirected by customers.

Incorrect Addresses: Please ensure your shipping address is entered correctly at checkout. We are not responsible for lost parcels or delivery issues caused by incorrect or incomplete address details. However, if an issue does arise, we’ll do our best to assist where possible.

Lost Parcels: If you have not received your parcel within the estimated delivery time and you are worried that the parcel is missing or significantly delayed, please contact the courier for an update (contact details are available on the tracking page). If you cannot reach them or require further assistance, please contact us and we will help resolve the issue or submit an enquiry with the carrier on your behalf. Please note we must be contacted within 10 business days of the estimated delivery date to submit an enquiry.

Returned Parcels: Packages which are returned to us because they are rejected, unclaimed, or unabled to be delivered, can be reshipped for a $9.95 reshipping fee (for domestic parcels, international reshipping fees may vary) or we can provide a refund less a $19.95 administration fee.

Customs Fees: Shipments sent to countries other than Australia are sold exclusive of GST (Australian VAT) and may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please note we are legally required to declare the full value of the goods (not including shipping charges) on all packages shipped internationally. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are not eligible for a refund; we are only able to issue a store credit less any postage costs and returned parcel fees that we have incurred.

Osprey Packs are covered by Osprey's All Mighty Guarantee and will be repaired if faulty. Replacement may be offered if repair is not possible. Osprey Hydraulics Bladders covered by limited 1 year manufacturing defect warranty. Hydraulics Bladders & Soft Flasks: please visit https://support.hydrapak.com/hc/en-us/categories/115002258407-Warranty to lodge a direct warranty claim.

At a glance:

• If you have selected the wrong product/size for you, or want to exchange/return for any reason except for warranty or our error, this is referred to as a 'change of mind' return.
• Not all products are eligible for change of mind returns (click here for excluded products). Final Clearance products are not eligible for change of mind returns.
• Once you submit a Return Request, we will provide returns instructions via email (along with a prepaid return label if applicable), please wait to receive this before returning any items (Try 2 Anything excluded)
• Change of mind returns can be resolved by your choice of exchange, full store credit, or a refund. Refunds are subject to a $19.95 admin fee.

For a full overview of our returns and warranty policies, see Returns and Warranties

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