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Shipping & Delivery within Australia
Shipping is free on all orders over $60 within Australia and New Zealand*. Orders under $60 attract a $4.95 shipping fee.
Your order is dispatched within two working days from the payment clearing date, except where we have advised you otherwise. At the time of dispatch you will receive an email containing a tracking number for your order. All products are carefully packed by hand to avoid damage in transit. Please note that actual delivery time may be slightly longer during peak seasons, like Christmas.
All Australian orders are shipped with Australia Post eParcel. Standard shipping is currently free on all orders. An Express Post option is available at $12 per order on all order sizes. You can select your preferred shipping method at the checkout.
Please note that Express Post offers guaranteed overnight delivery to most Australian capital cities and some major regional centres. Orders sent via Express Post which are not included in the overnight network will usually arrive faster than with regular post, though shipping times are not guaranteed.
You can view the Express Post network here: http://auspost.com.au/business/express-post-network-qld.html.
Estimated standard shipping times are provided below (in business days):
South East Queensland: 1 day
QLD - Regional: 2-3 days
NSW - Sydney/Newcastle/Wollongong/North Coast: 2 days
NSW - Regional: 2-4 days
VIC - Melbourne: 3 days
VIC - Regional: 3-4 days
Canberra: 3 days
SA - Adelaide: 4 days
SA - Regional: 4-5 days
TAS: 4-5 days
WA - Perth: 5 days
WA - Regional: 5-10 days
NT: 5-10 days
*Exclusions apply for some heavy items being shipped to New Zealand: 95% of our products qualify for free or $4.95 shipping to New Zealand.
Shipping & Delivery outside Australia
This varies greatly depending on your location, the weight and size of your order and the shipping speed you require. Please select the $15 international shipping option in the checkout, and then we will contact you to confirm your order including the shipping amount (it may be more or less than this - you can of course cancel your order if shipping is too expensive). Alternatively please contact us prior to placing an order for a more precise quote.
Do you ship to PO Box addresses?
For Australian customers Wildfire Sports is able to ship to PO Boxes.
It has been 24 hours since you shipped my Express Post parcel and I still haven’t received it yet. Where is it?
Please check the tracking number of your shipment. This was provided in the shipping confirmation email, and can be entered at http://www.auspost.com.au/track. If you cannot find your tracking number, please contact us.
If Express Post parcels are too large to fit in your mailbox and no-one is home at the time of delivery, they will usually be left at the local post office for you to collect. A delivery notification card is usually left in your letterbox, however if you can’t find this card and your tracking status indicates “Awaiting Collection from Post Office”, you can still go to your local post office with photo ID to collect the parcel.
Express Post delivery is “guaranteed overnight delivery to most capital cities and some metropolitan areas” – will delivery be overnight to my address?
Overnight delivery is guaranteed to: Sydney, Canberra, Melbourne, Adelaide, Hobart, Brisbane and most major cities/towns in NSW, VIC and QLD. You can view a full list of the postcodes which fall within the Express Post delivery network here.
Delivery to locations outside of these areas will still be fastest if you choose Express Post, however no specific delivery time is guaranteed.