Shipping Options

Standard Shipping (AU/NZ) – FREE on orders over $100 and $9.95 on orders under $100. Orders are dispatched within 1 business day. Click here for shipping delivery times

Select ‘Standard Shipping – Auspost Only’ if you would prefer your parcel is sent with Auspost. Otherwise it will be shipped with any of our available carriers. Auspost Only shipping is not available on some very heavy/bulky orders.

Express Shipping (AU/NZ) – Need it faster? Express Shipping is available for $15. Express Shipping is not available on heavy/bulky orders. Orders placed before midday on business days are usually dispatched same day (otherwise within 1 business day). Delivery times in the table below.

Click and Collect – Shop online and collect in our Milton, Brisbane store, free for all orders. Orders are usually ready within 2 hours (during opening hours). Click here for address and opening hours.

Terms and conditions apply, click here for a full overview of our shipping policies

Lifetime guarantee: please visit https://www.tilley.com/us_en/inside-tilley/guaranteed-for-life/register-my-hat.html and register your hat within 90 days of purchase.

At a glance:

• If you have selected the wrong product/size for you, or want to exchange/return for any reason except for warranty or our error, this is referred to as a 'change of mind' return.
• Not all products are eligible for change of mind returns (click here for excluded products). Final Clearance products are not eligible for change of mind returns.
• Once you submit a Return Request, we will provide return instructions via email (along with a prepaid return label if applicable). Please wait to receive this before returning any items (Try 2 Anything excluded)
• Change of mind returns can be resolved by your choice of exchange, full store credit, or a refund. Refunds are subject to a $19.95 admin fee.

For a full overview of our returns and warranty policies, see Returns and Warranties

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