Nutrition & Health
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Waterproof, breathable ski and snowboarding gloves.
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The Right Shoe Project
Shoes are made in many factories around the world and even models within the same brand can be quite different. To assist our customers in choosing the right size, we measure every shoe we receive. All this information is compiled so you can simply enter the length of your foot in centimetres, choose your preferred fit, and our calculator will recommend a size for you! Then, as you browse the website across various brands and models of shoes, we will provide a recommendation of your sizing in each model.
Still not sure? If you're in Brisbane, feel free to come in to our store in Milton for a fitting. Otherwise, you can contact our team for assistance and advice.
If you would like to contribute to helping other customers please contact us with your shoe size, foot length and how well your shoes fit.
Brand : XTM
Model # : CU001
Gender : Unisex
Clothing Type : Gloves
The XTM Guide Gloves are waterproof, breathable ski and snowboarding gloves.
The mid-cut Guide features:
Guide yourself away from frozen fingers and towards toasty warmth with the XTM Guide Gloves.
COVID-19 UPDATE: The recent increase in online order volumes, border closures, decrease in available air cargo space and social distancing requirements within sorting facilities are causing delays with all carriers. This should not affect your delivery beyond taking a few extra days than you might expect at other times. Rest assured that all our staff and couriers are working hard to make sure you receive your purchases as soon as possible.
Standard Shipping (AU/NZ) – FREE on orders over $80 and $9.95 on orders under $80. In stock orders are dispatched within 1 business day. Delivery times in the table below.
Select ‘Standard Shipping – Auspost Only’ if you would prefer your parcel is sent with Auspost. Otherwise it will be shipped with any of our available carriers. Auspost Only shipping is not available on some very heavy/bulky orders.
Express Shipping (AU/NZ) – Need it faster? Express Shipping is available for $15. Express Shipping is not available on heavy/bulky orders. In stock orders placed before midday on business days are usually dispatched same day (otherwise within 1 business day). Delivery times in the table below.
Click and Collect – Shop online and collect in our Milton, Brisbane store, free for all orders. Orders for in stock products are usually ready within 2 hours (during opening hours). Click here for address and opening hours.
International Shipping – Due to long delays on International Shipping, we are not currently shipping outside of Australia/New Zealand.
Tracking: All our parcels are sent with tracking. You will receive a dispatch notification with tracking details via email once your parcel has been dispatched.
We can ship to a PO Box, PO Box Plus or Parcel Locker address (some exclusions apply for certain heavy or high value items). We may contact you via email for an alternative delivery address if your order is not able to be shipped to your supplied address for any reason.
Authority to Leave: By default, we send parcels with ‘Signature Required’. By indicating that a signature is not required in the checkout, you authorise the delivery driver to leave your parcel unattended at your shipping address and you take full responsibility for the parcel once it is scanned as delivered. We are unable to pursue any claims for lost items once the parcel is scanned as delivered.
Preorder items: The expected date displayed on the product page and in the cart is when we expect more stock to arrive in our warehouse. These items will be dispatched immediately once they arrive at our warehouse. If the date changes, we will let you know as soon as possible. Please note preorder dates are often subject to change by the brands. We do our best to get orders to customers ASAP but the exact release date is beyond our control.
Please also refer to our COVID-19 announcement RE shipping delays at the top of this page.
Heavy products (bike trainers/large packs/etc.) may take an additional 3-5 business days delivery. Some very heavy products are not available for shipping outside Australia.
Order Changes/Redirects: Please contact us immediately if you wish to cancel or change your order as we are unable to modify or cancel orders after they have been dispatched. If you require any address changes, re-directions or re-deliveries, you will need to organise this directly with the delivery company handling your parcel (listed in your dispatch notification). Please note we strongly advise against redirections as they can add significant delays, and we are unable to pursue claims for parcels lost or delayed once redirected by customers.
Lost Parcels: If you have not received your parcel within the estimated delivery time and you are worried that the parcel is missing or significantly delayed, please contact the courier for an update (contact details are available on the tracking page). If you cannot reach them or require further assistance, please contact us and we will help resolve the issue or submit an enquiry with the carrier on your behalf. Please note we must be contacted within 10 business days of the estimated delivery date to submit an enquiry.
Returned Parcels: Packages which are returned to us because they are rejected, unclaimed, or unabled to be delivered, can be reshipped for a $9.95 reshipping fee (for domestic parcels, international reshipping fees may vary) or we can provide a refund less a $19.95 administration fee ($24.95 for international parcels).
Customs Fees: Shipments sent to countries other than Australia are sold exclusive of GST (Australian VAT) and may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please note we are legally required to declare the full value of the goods (not including shipping charges) on all packages shipped internationally. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are not eligible for a refund; we are only able to issue a store credit less any postage costs and returned parcel fees that we have incurred.
If your item was purchased in error, or you've simply changed your mind, Wildfire Sports & Trek offers a number of returns options. Just contact us within 90 days of your order by filling out the form here. We will endeavour to respond to your request within 2 business days with instructions for returning your item or a request for further information if required.
The item must be returned in original, re-saleable condition with all packaging intact. The item must be securely packed to ensure it is received back with us in original and re-saleable condition. Please include your original invoice and the email correspondence authorising your return.
We will send to your email address a Auspost prepaid return label which can be used at any post office. The item must be returned within 14 days of the label being sent to you.
Free return postage only applies to customers in Australia or New Zealand using our provided Auspost labels; we will NOT refund any postage fees you have paid yourself. Items under $80 are not eligible for free return postage. Fair Use Policy applies*.
Items which cannot be returned for change of mind:
Our returns policies in this regard are to ensure that all our customers are assured of new and unused products with full warranties available.
*Fair Use Policy:
Free return postage is currently capped at two returns per customer per year and one exchange per order. If you wish to return again after exceeding this limit, the products must be returned at your expense.
If you believe that your product has arrived faulty or developed a fault within the warranty period, simply fill out the form here. We will endeavour to contact you within 2 business days to talk you through the process of the warranty claim.
If you contact us about the fault within 90 days of receiving the item, we will send you a pre-paid return label for returning the faulty item. This is only eligible for Australian and New Zealand customers and only with our provided Auspost labels; we will NOT refund any postage fees if you send products without our prepaid labels.
Depending on the manufacturer, nature of fault and time of year, warranty claims can take 1-4 weeks to resolve. We will advise you at the time the fastest way to process your warranty.
If the item returned is found not to be faulty, we will charge a reshipping fee of $9.95 to return the product to you. To avoid this, please follow all troubleshooting we send you and read the product manual carefully before posting. Many problems with electronics can be resolved via our email support without need for return.
Any free items included in your order are eligible to be replaced only if faulty on arrival, they are not eligible for change of mind returns or regular warranties.
Should your order be missing an item, or you have received an incorrect item, please email us immediately at firstname.lastname@example.org so we may rectify (at no cost to yourself). For mispicks, we generally recommend including a photo of the item incorrectly received, showing the barcode in particular, as well as a photo of the paper invoice received.
Orders placed with Wildfire Sports & Trek are processed in a matter of hours so that you can get your items as soon as possible. Please contact us immediately if you wish to cancel or change your order. Once an order has been dispatched it is then subject to the change of mind returns policy (see above).
Packages which are returned to us because they are unclaimed, or due to an incorrect address, can be reshipped for a $9.95 reshipping fee (for domestic parcels, international reshipping fees may vary) or we can provide a refund less a $19.95 administration fee ($24.95 for international parcels).
If Click & Collect orders are not collected after 2 weeks from order date, we will contact you via email or phone (if provided) at least twice. If not collected after 45 days from original order date, we are unable to continue holding your items.
Effective Date: 06/10/2021 (updated to clarify that dog harnesses are eligible for change of mind returns)
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