Specifications

Brand : Polar Watches

Model # : ignite

Heart Rate Monitor : Inbuilt

Water Resistance : Water Resistant 3ATM

Product Family : Ignite

Music Storage : No

Device Type : Multisport

GPS Enabled : Yes

Battery : Rechargeable

Smart Phone Notifications : Yes

Weight : 35g

Dimensions : 43 x 43 x 8.5mm

Display : Colour touch (IPS TFT) with ambient light sensor, 240 x 240 pixels

Materials : Dragontail glass lens, glass fiber reinforced polymer case, stainless steel bezel and button. Black and silver wristbands: TPU plastic, stainless steel buckle. Other colour wristbands: silicone, stainless steel buckle.

Battery Type : 165 mAh Li-pol

Battery Life : Up to 17 hours in training mode, up to 5 days in watch mode with continuous HR tracking

Connectivity : Bluetooth Low Energy, Polar BLE HR sensors, integrated GPS and GLONASS, assisted GPS for fast fix times

Sizing: S: wrist circumference 130-185 mm; M/L: wrist circumference 155-210 mm

In the Box

  • Polar Ignite fitness watch
  • Charging cable
  • Polar Ignite user manual
  • Information note

The Polar Ignite is a waterproof fitness watch with advanced wrist-based heart rate and integrated GPS.

Polar Ignite’s lightweight and sleek design is optimized for 24/7 use. You can wear it around the clock, and it blends in with both your workday look and your training gear. This new-generation workout partner helps you achieve your true potential and push your limits the right way, with a full view of your day and guidance towards a more balanced life.

The Ignite features:

  • Colour touchscreen and one-button interface for intuitive use
  • Wrist-based heart rate tracking
  • Integrated GPS that tracks your speed, distance and route - great for running, cycling and other outdoor workouts
  • Daily activity, step and calorie tracking
  • Detailed recovery and readiness insights, like the Nightly Recharge recovery measurement that shows how well you recover from stress and training during the night and helps you make optimal choices during the day
  • FitSpark training guide that offers ready-made on-demand workouts that match your recovery and readiness. No more wasting time looking for the right workout plan for the day!
  • Sleep Plus Stages sleep tracking so you can follow your sleep stages and get detailed sleep insights
  • Serene breathing exercise to relax your body and calm down your mind
  • Polar Flow connectivity: the online window to your automatic workout, sleep and activity data log, and the perfect place for you to track your progress. Discover extensive training analysis tools and individual workout and full season training plans; share your training data with your PT or coach with the free Polar Flow for Coach service; and join groups to let the Polar Flow community help you on your way to success
  • Connectivity with online sports communities like Strava, TrainingPeaks, MyFitnessPal, Endomondo and Nike+ Run Club
  • Compatibility with any standard 20mm watch straps, so you can match your Ignite to any style or look

The Polar Ignite is your all-in-one training buddy: a versatile workout partner that takes care of the planning for you.

Specifications

Brand : Polar Watches

Model # : ignite

Heart Rate Monitor : Inbuilt

Water Resistance : Water Resistant 3ATM

Product Family : Ignite

Music Storage : No

Device Type : Multisport

GPS Enabled : Yes

Battery : Rechargeable

Smart Phone Notifications : Yes

Weight : 35g

Dimensions : 43 x 43 x 8.5mm

Display : Colour touch (IPS TFT) with ambient light sensor, 240 x 240 pixels

Materials : Dragontail glass lens, glass fiber reinforced polymer case, stainless steel bezel and button. Black and silver wristbands: TPU plastic, stainless steel buckle. Other colour wristbands: silicone, stainless steel buckle.

Battery Type : 165 mAh Li-pol

Battery Life : Up to 17 hours in training mode, up to 5 days in watch mode with continuous HR tracking

Connectivity : Bluetooth Low Energy, Polar BLE HR sensors, integrated GPS and GLONASS, assisted GPS for fast fix times

Sizing: S: wrist circumference 130-185 mm; M/L: wrist circumference 155-210 mm

In the Box

  • Polar Ignite fitness watch
  • Charging cable
  • Polar Ignite user manual
  • Information note

COVID-19 UPDATE: The recent increase in online order volumes, border closures, decrease in available air cargo space and social distancing requirements within sorting facilities are causing delays with all carriers. This should not affect your delivery beyond taking a few extra days than you might expect at other times. Rest assured that all our staff and couriers are working hard to make sure you receive your purchases as soon as possible.

Free shipping on orders over $80 to Australia & NZ*
Shipping on small orders (under $80) only $9.95
Express shipping to Australia & NZ only $15

We ship with: Australia Post Logo Aramex Logo Couriers Please Logo

Shipping Options

Standard Shipping (AU/NZ) – FREE on orders over $80 and $9.95 on orders under $80. In stock orders are dispatched within 1 business day. Delivery times in the table below.

Select ‘Standard Shipping – Auspost Only’ if you would prefer your parcel is sent with Auspost. Otherwise it will be shipped with any of our available carriers. Auspost Only shipping is not available on some very heavy/bulky orders.

Express Shipping (AU/NZ) – Need it faster? Express Shipping is available for $15. Express Shipping is not available on heavy/bulky orders. In stock orders placed before midday on business days are usually dispatched same day (otherwise within 1 business day). Delivery times in the table below.

Click and Collect – Shop online and collect in our Milton, Brisbane store, free for all orders. Orders for in stock products are usually ready within 2 hours (during opening hours). Click here for address and opening hours.

International Shipping – Due to long delays on International Shipping, we are not currently shipping outside of Australia/New Zealand.

Tracking: All our parcels are sent with tracking. You will receive a dispatch notification with tracking details via email once your parcel has been dispatched.

We can ship to a PO Box or Parcel Locker address (some exclusions apply for certain heavy or high value items). We may contact you via email for an alternative delivery address if your order is not able to be shipped to your supplied address for any reason.

Authority to Leave: By default, we send parcels with ‘Signature Required’. By indicating that a signature is not required in the checkout, you authorise the delivery driver to leave your parcel unattended at your shipping address and you take full responsibility for the parcel once it is scanned as delivered. We are unable to pursue any claims for lost items once the parcel is scanned as delivered.

Preorder items: The expected date displayed on the product page and in the cart is when we expect more stock to arrive in our warehouse. These items will be dispatched immediately once they arrive at our warehouse. If the date changes, we will let you know as soon as possible. Please note preorder dates are often subject to change by the brands. We do our best to get orders to customers ASAP but the exact release date is beyond our control.


Delivery Times (once dispatched)

Please also refer to our COVID-19 announcement RE shipping delays at the top of this page.

 Your location

Standard Shipping

Express Shipping

Brisbane/SEQ 1 - 2 business days Next business day
 Other Australian Metropolitan areas Metro NSW/VIC/ACT/SA: 2 - 5 business days
Metro Perth: 4 - 7 business days
1 - 2 business days within Express Post Network
Australian Regional/Rural areas QLD Regional: 2 - 3 business days
NSW/VIC/SA Regional: 3 - 7 business days
NT/WA Regional: 7 - 10 business days
1 - 3 business days faster than Standard Shipping
New Zealand 3 - 7 business days 2 - 5 business days

 

Heavy products (bike trainers/large packs/etc.) may take an additional 3-5 business days delivery. Some very heavy products are not available for shipping outside Australia.

Order Changes/Redirects: Please contact us immediately if you wish to cancel or change your order as we are unable to modify or cancel orders after they have been dispatched. If you require any address changes, re-directions or re-deliveries, you will need to organise this directly with the delivery company handling your parcel (listed in your dispatch notification). Please note we strongly advise against redirections as they can add significant delays, and we are unable to pursue claims for parcels lost or delayed once redirected by customers.

Lost Parcels: If you have not received your parcel within the estimated delivery time and you are worried that the parcel is missing or significantly delayed, please contact the courier for an update (contact details are available on the tracking page). If you cannot reach them or require further assistance, please contact us and we will help resolve the issue or submit an enquiry with the carrier on your behalf. Please note we must be contacted within 10 business days of the estimated delivery date to submit an enquiry.

Returned Parcels: Packages which are returned to us because they are unclaimed, or due to an incorrect address, can be reshipped for a $9.95 reshipping fee (for domestic parcels, international reshipping fees may vary) or we can provide a refund less a $19.95 administration fee ($24.95 for international parcels).

Customs Fees: Shipments sent to countries other than Australia are sold exclusive of GST (Australian VAT) and may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please note we are legally required to declare the full value of the goods (not including shipping charges) on all packages shipped internationally. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are not eligible for a refund; we are only able to issue a store credit less any postage costs and returned parcel fees that we have incurred.

24 Months Limited Warranty covering manufacturing defects.

The guarantee does not cover the battery, normal wear and tear, damage due to misuse, abuse, accidents or non-compliance with the precautions; improper maintenance, commercial use, cracked, broken or scratched cases/displays, elastic strap and Polar apparel.

CHANGE OF MIND RETURNS

If your item was purchased in error, or you've simply changed your mind, Wildfire Sports & Trek offers a number of returns options. Just contact us within 90 days of your order by filling out the form here. We will endeavour to respond to your request within 2 business days with instructions for returning your item or a request for further information if required.

The item must be returned in original, re-saleable condition with all packaging intact. The item must be securely packed to ensure it is received back with us in original and re-saleable condition. Please include your original invoice and the email correspondence authorising your return.

We will send to your email address a Auspost prepaid return label which can be used at any post office. The item must be returned within 14 days of the label being sent to you.

Free return postage only applies to customers in Australia or New Zealand using our provided Auspost labels; we will NOT refund any postage fees you have paid yourself. Items under $80 are not eligible for free return postage. Fair Use Policy applies*.

Items which cannot be returned for change of mind:

  • Items not in original, re-saleable condition or without provided tags/packaging.
  • Shoes which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return if this is the case)
  • Due to privacy laws and warranty continuity, returns of electronics will not be accepted if the device has been turned on.
  • In-ear headphones, undergarments and masks may not be returned once the packaging is opened for hygiene reasons.
  • Swimwear (including wetsuits) must not be altered or worn in any way other than tried on over underwear.
  • Due to food and safety law, the following products cannot be returned once they leave the store, even if in original packaging: certain food items and ANY climbing/safety gear (including helmets, carabiners, harnesses, ropes, etc. Does NOT include climbing shoes.). Please bear this in mind before you make your purchase. This does not affect your statutory rights. 
  • Hydration products, e.g. bladders or bottles, which have been filled with water or other liquids.
  • Books, unless misprinted.
  • Any products marked as 'Final Clearance'.
  • Any custom, personalised or bulk order products, or Special Orders over $800.
  • Any free items provided with your order are eligible to be replaced only if faulty on arrival, they are not eligible for change of mind returns or regular warranties.
  • Gift Vouchers or payments for services.

Our returns policies in this regard are to ensure that all our customers are assured of new and unused products with full warranties available.

*Fair Use Policy:

Free return postage is currently capped at two returns per customer per year and one exchange per order. If you wish to return again after exceeding this limit, the products must be returned at your expense.

 

Exchanges:

  • We offer a free first exchange (orders over $80) for a different size/colour/product to the full value of items you have ordered. Depending on the value and weight of exchanged items, shipping fees may apply for international exchanges.
  • If after this you wish to exchange your item for a second or subsequent time, you will be required to return the product at your cost. Items already exchanged are not eligible for a change of mind refund, and may only be returned for a store credit (see paragraph on Store Credits below for details).
  • You may use our ‘Try 2 Anything’ option on your exchange if applicable, however the usual $3 fee will need to be paid before the order is sent out to you.

Store Credits:

  • We are happy to offer a store credit to the full value of the items returned, which can be used in store or on our website within 12 months of issue. This will be applied to your Wildfire account once we receive and process the returned items.
  • Where you have paid an additional shipping fee on top of the item price (e.g. Express or Standard Shipping, Try Two Sizes/Try 2 Anything fee), this amount is unable to be refunded or credited. We are not able to refund or credit any money you pay to third parties related to the order (for example customs fees).

Refunds:

  • Should you elect not to receive a store credit but prefer a refund, a fee of $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
  • Where you have paid an additional shipping fee on top of the item price (e.g. Express or Standard Shipping, Try Two Sizes/Try 2 Anything fee), this amount is unable to be refunded or credited. We are not able to refund or credit any money you pay to third parties related to the order (for example customs fees).
  • Refunds can only be processed to the same funding source (credit card/bank account/PayPal account/etc.) from which you originally paid.

In-store Returns:

  • If you return your items in person to our store, you may choose to receive an exchange, store credit or refund as per the policies above, without any administration fee.
  • Where you have paid an additional shipping fee on top of the item price (e.g. Express Shipping, Try Two Sizes/Try 2 Anything fee), this amount is unable to be refunded or credited.
  • Refunds can only be processed to the same funding source (credit card/bank account/PayPal account/etc.) from which you originally paid. Please bring the same card you used to make payment and the original EFTPOS receipt if you require a refund for an EFTPOS payment.
  • Please note that in most cases, the return can be processed on the spot, but there may be a delay of up to 2 business days if a refund of an online payment or assessment of the returned item is required.



 

WARRANTIES

If you believe that your product has arrived faulty or developed a fault within the warranty period, simply fill out the form here. We will endeavour to contact you within 2 business days to talk you through the process of the warranty claim.

If you contact us about the fault within 90 days of receiving the item, we will send you a pre-paid return label for returning the faulty item. This is only eligible for Australian and New Zealand customers and only with our provided Auspost labels; we will NOT refund any postage fees if you send products without our prepaid labels. 

Depending on the manufacturer, nature of fault and time of year, warranty claims can take 1-4 weeks to resolve. We will advise you at the time the fastest way to process your warranty.

If the item returned is found not to be faulty, we will charge a reshipping fee of $9.95 to return the product to you. To avoid this, please follow all troubleshooting we send you and read the product manual carefully before posting. Many problems with electronics can be resolved via our email support without need for return.

Any free items included in your order are eligible to be replaced only if faulty on arrival, they are not eligible for change of mind returns or regular warranties.


 

 

 

MISPICKS OR MISSING ITEMS

Should your order be missing an item, or you have received an incorrect item, please email us immediately at enquiries@wildfiresports.com.au so we may rectify (at no cost to yourself). For mispicks, we generally recommend including a photo of the item incorrectly received, showing the barcode in particular, as well as a photo of the paper invoice received.

 

I WANT TO CANCEL OR CHANGE MY ORDER

Orders placed with Wildfire Sports & Trek are processed in a matter of hours so that you can get your items as soon as possible. Please contact us immediately if you wish to cancel or change your order. Once an order has been dispatched it is then subject to the change of mind returns policy (see above).

 

UNCLAIMED PACKAGES

Packages which are returned to us because they are unclaimed, or due to an incorrect address, can be reshipped for a $9.95 reshipping fee (for domestic parcels, international reshipping fees may vary) or we can provide a refund less a $19.95 administration fee ($24.95 for international parcels).

If Click & Collect orders are not collected after 2 weeks from order date, we will contact you via email or phone (if provided) at least twice. If not collected after 45 days from original order date, we are unable to continue holding your items.

 

Effective Date: 17/07/2020 (updated to include Final Clearance products)

Kylie
24 January 2020

Activity: Walking/Hiking/Cycling

Love It

, 24 January 2020

Although I already use a Polar H10 and Polar M460 to track my exercise, I wanted to be able to track my sleep. I have used a Fitbit in the past but given I already have Polar and use the Polar apps it made sense to stick with Polar. I have had it for a week and I am more than happy that I did. It looks good, is comfortable to wear and the features work as expected. I love the sleep tracking and nightly recharge.

  • Quality:
  • Value for Money:

Overall Rating:

Andrew
16 October 2019

Activity: Running, strength. aerobic

Great sports watch with a full set of features

, 16 October 2019

This watch and its online application is a really useful tool in providing useable information regarding your health and fitness. Sleep data tracking works well, but you have to get used to wearing a watch while sleeping. The data appears accurate compared to my older sports watch. Only issues are slow in uploading the sync data and sometimes drops out, and the GPS track, while better than an Apple Watch, is not as good as Garmin. For the price the features are awesome. It provides me great real time data while training. Just make sure your expectation is matched to what technology can reasonably provide and you'll appreciate this watch and its full feature list. The added benefit of using your actual sleep data is used to inform any recommended training is also a great touch.

  • Quality:
  • Value for Money:

Overall Rating:

Ty
12 October 2019

Activity: Fitness Tracker

Age: 46-60

Priority: Features

Sleep Metrics Don’t Work

, 12 October 2019

I wanted a fitness tracker that would provide sleep metrics. This is hit and miss. Most nights it doesn’t detect that I’ve slept. Everything else works on it but I wasted my money as I’m not getting the data I wanted. Wish I could swap it for something else :(

  • Quality:
  • Value for Money:

Overall Rating:

Response from Wildfire Team

Hi Ty, Thanks for your review, sorry to hear it's not tracking your sleep satisfactorily. I've just sent some troubleshooting to you directly, but I'll post it here as well in case it is helpful to others. First of all, here is some information on how Polar's Sleep Stages Plus works on the Ignite: https://support.polar.com/e_manuals/ignite/polar-ignite-user-manual-english/content/sleep-stages.htm And here is some troubleshooting which sounds like it may help with the issues you were experiencing: https://support.polar.com/au-en/troubleshooting-polar-sleep-plus-stages Please have a read through these suggestions, I hope they will help resolve the issue. If you have tried all of this and think that your particular device may be faulty, please let us know and we can file a warranty claim for you.

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