COVID-19 Update
All our key functions remain open, including:
- online ordering and dispatch (Australia & New Zealand)
- returns and warranties
- phone support and sales
- email advice
- Click & Collect orders.
We are now accepting appointments for customers who wish to try things on in store.
We are not currently shipping outside Australia and New Zealand due to long delays in international post.
In light of recent and rapid changes relating to COVID-19 we have implemented changes to our store operation until the situation resolves.
The safety of our staff and customers is always paramount. In particular, we are so thankful for and hope that you appreciate our wonderful and long-serving staff. It is why we do things a little differently from time to time, like close over Easter so that they can go camping on an extended break, and like closing on Sundays and public holidays so that they can race and adventure.
We are doing things just a little differently. We are aiming to serve our customers differently so you can get the gear you need quickly by collecting or delivered to your home while responsibly providing the best situation for staff and customers. We are conscious that as a store that sells to travellers (departing and returning) and that employs staff who study at university and that has products that might be tried by multiple customers during the day, e.g. shoes and packs, that we should avoid creating a busy and confined close contact workspace.
From May 15 2020 onwards:
- Customers who wish to buy products from our store in Milton can now book appointments. Our store is currently operating with appointments in blocks of 20 minutes. If you would like to book an appointment please click here.
- Click & Collect orders are still available and are strongly recommended if you know what you want to buy in advance - you can visit anytime during our opening hours to pick up.
- During Monday to Saturday we are keeping as many staff in store as normal to serve customers with appointments, answer phones, respond to emails, pick Click & Collect orders and dispatch online orders. Should our phones get busy we kindly ask for your patience, leave us a message or an email, we will get back to you as soon as we can.
To do everything we can to help our customers during this period all Click & Collect orders will be prioritised and available within 30 minutes. We will also be providing a location at our front door to drop off returns - should you have a return please contact us by email first or complete our returns form. Returns on Click & Collect orders are free and available for 90 days from the date of purchase.
This policy will be reviewed as government directions change. We thank all our customers for their continued support and patience during this period as we work towards a full reopening.
